Servicetec has established a chain of Branded service centers across India to provide a standardized & uniform service delivery. Hence a new brand of service called “eCARE” evolved from it. Launch of TVS eCARE (service brand) across India was great initiative taken by TVS-E Servicetec Limited which is wholly a service company.
It emphasizes the fact that “I am Quick to respond” “I am Efficient in Service Delivery” & “I am completely capable of exceeding your expectations”
TVS iCARE Centers across India:
- Increases our Service brand visibility
- Creates uniform control & process in service operations
- Creates uniform & standardized infrastructure (Look & Feel Environment)
- Displays our commitment to service as a business
- Enhances Service credibility
Process rigor for controlled service delivery
Key Attributes & Visibility
Enhanced Visibility & Branding :
- Servicetec , Brand Owner Sponsored branding
- Branding prominence for Servicetec
- Implied Exclusivity for Servicetec
Servicetec Certified Personnel & Infrastructure :
- Servicetec / Brand Certified Personnel
- Servicetec approved Infrastructure and Service tools & Implements
Standard Operating Procedures :
- TOS, Visual Control, Operating Manuals
Enhanced Connectivity :
- Voice and Data – CUG with Servicetec N/W, Min 256 Kbps
Layout:
Reception Area :
- To operate service customer interface
- To operate Retail sale of Accessories / Spares
- Walk-in customer query handling
Laboratory Area :
- To support walk-in customer requirement of L1~L3(L4) support
- Operate Localized Repair Center
Local Stores Area :
- To operate local ESP MSL , Parts, accessories business
End to End Standardization
