The SAP Customer Relationship Management (SAP CRM) application provides best-in-class functionality for marketing, sales, and service. By supporting customer-facing business processes across multiple interaction channels, SAP CRM will enable us to focus on strategies for customer-driven growth and to differentiate ourselves in the market providing a superior experience for our customers.

Channel inventory management, BI, E-commerce, Field service & CIC are the modules that we will be implementing. Our Web-based CRM and Parts Handling & Distribution Mechanisms support the field requirements of host of clients and is capable of handling more than 100 thousand calls in a month.

We effortlessly cover over 450 cities spread across more than 300 towns. It also enables us to handle thousands of transactions a day, efficiently manage inventory and ensure optimal parts hit rate across the country. The significant advantages offered by our Online Information Management Systems are:

• Rapid response – reduced time to respond and resolve
• National reach
• Structured and standardized response
• Higher productivity
• Easy and timely reporting systems
• Flexibility to incorporate various report requirements
• Ability to scale up operations
• Predictable end to end per transaction cost for vendor

Net IT Architecture

• Rides on SAP ECC 6.0 and CRM 2007
• SAP Enterprise portal 2004S for e-business infrastructure
• B2B, B2C and mobile readiness for information receipt and disposition
• Well integrated with current system and BI module
• Scalable for extremely large operation