Servicetec has a 12 X 7 customer contact centre with 8 regional language support.
The customer calls are registered with product, customer and problem information. Once the queries are registered as per predefined pincode mapping list calls are allocated to resp service partner.

Call Allocation Management

The customer calls are registered with product, customer and problem information. Once the queries are registered as per predefined pincode mapping list calls are allocated to resp service partner.

• Pincode mapping
• No of Engineers trained and available in service parter location
• If repeat call, the call is allocated to the same asp
• Based on the stock availability

If the call is registered by the service partner option is available for the agents to allocate the call to the same service partner manually.

Customer Relationship Management

Servicetec has a robust CRM that is capable of handling.

• Multi client support
• Online customer satisfaction feedback – survey
• Status of call – drill down facility to last level
• Immediate communication – SMS to ASP immediately upon call registration
• Multi search options
• Customized reports – meeting client specific need
• Automated escalation – based on escalation matrix
• Client asset management