For Established Indian market players...

• Dedicated teams conveying company’s culture.
• Pan India coverage
• Consistent service quality – ISO approved processes
• All services under one umbrella reducing cost of management tremendously.
• Experience on hardware, software, products, applications, projects, roll-outs etc.
• Excellent Remote service capability offering great reduction in warranty costs
• Most cost-effective service model
• Excellence Center capability – Highest skill center status in the country
• Deployment of ‘Product Specialists’ in Helpdesk – Level 4 coverage.
• Web based service reporting - Trust through transparency.
• Highly cross skilled field service workforce
• Special attention for key customers.
• Complete reverse logistics activities to manage fulfillment and returns

For New companies entering India...

• Immediate national coverage - scalable when required.
• Single window solution – Call Center, Service Centers and Field Services
• Installations, Program Management, Helpdesk, Service Centers.
• Project management to rollouts.
• Import and export management of parts and refurbished units
• Warehousing and Distribution.
• Highly cost efficient – No upfront investment in customer care.
• Web based reporting – Trust through transparency.

Complete range of service offerings under one roof

• Tech Support, Warranty Mgt , Level4 Support , Application Development & implementation support

Reach

• 365 service locations, 476 service centers monitored by 13 TVS-E Branches
• Own service at Top 20 locations proposed
• National Parts Distribution across all 5 zones – Powerful IT network.

Quality & Process Driven Organization

• 6 Sigma organization
• ISO 9001- 2000 certified
• Working towards COPC ( Customer Performance Operations Center)

Over 20 years of Customer Support Experience

• Heritage of Customer Centricity for over 90 years with Vendors / Partners

Rigorous & Continuous Skill Development

• Defined TQM / TCM initiatives for continuous improvement to deliver BIC service and support

End to end coverage and expertise in Electronics.

Quality : Enhanced CSI

• Uniform Service Delivery : OTFT 95%
• Local language Support
• 12 x 7. Expandable to 24 X 7
• Online Cust Sat Surveys
• Brand Specific Customized SLA Delivery

Cost : Assured reduction in warranty cost

• Knowledge base - systematic call screening
• Robust Escalation Process
• Intelligence & rigor Warranty admin

Delivery : Direct Delivery across 20 Locations

• Knowledge base - systematic call screening
• SLA Driven Metrics – on line anytime / anywhere
• Auto Escalation Mechanism