High Customer Centricity

• External Mindset on SLA Delivery
• Customer Contact culture - On line / real time & visual MIS & Audit
• Customer panel and engagement for Strategy & action

Store / Partner Management

• Branded & Heart of India reach
• End consumer billing / tracking - process-Visibility, control & audit
• Higher level repair centers (L4) @ strategic locations

End to end Supply Chain Management

• Robust planning with SAP ERP
• Ware house and logistics network to support TAT & Reach
• Process visibility and control, Activity based costing

Capability and Resources Management

• Infrastructure for Training & development for 5,000 Technicians
• High degree of process rigor
• Products expertise through brand owner engagement
• Continuous e-learning capabilities.

Technology understanding

• Technical / Remote support with diagnostic capabilities
• Constant upkeep on technology for upgrade