Servicetec provides multi-mode online support system to resolve any registered customer complaint. Customers log complaints by calling up the toll-free help-line number, register complaints on the official website complaints page or also have through a chat session in the official chat room. Tele-resolution is provided to the customer for calls registered after which, in case Tele-resolution fails the call is transferred to the field engineer.

Return Material Tracking

Handling a high volume of calls, needs a good backend system to transparently monitor part movement from Head office to ware house and Service parter. Servicetec has a team to track and publish a score card on part movements. The main objective is that parts should reach the resp location in a defined target time. If there is a delay this team has a mechanism to followup and drive part movement so that parts are made available at the right time for closing calls. Be it a IT product, Telecom or EDC material.