Servicetec provides multi-mode online support system to resolve any registered customer complaint. Customers log complaints by calling up the toll-free help-line number, register complaints on the official website complaints page or also have through a chat session in the official chat room. Tele-resolution is provided to the customer for calls registered after which, in case Tele-resolution fails the call is transferred to the field engineer.

Technical Support is provided across the following channels

• Telephone - Live support includes troubleshooting for standard hardware/software issues, connectivity, data and voice configurations.
• Web-based (Email/Chat/IM/Portals) - This is particularly useful for customers having a high degree of technical knowledge who prefer to use the web for solving problems.
• Remote Diagnostic and Collaborative Browsing Tools - This involves delivering technical support services through the Internet/Intranet/LAN. Examples include net meeting and messaging tools.
• Self-help resources, which utilize a knowledge management framework using, advanced technologies, E.g. Extranet or the Internet.

COPC Compliance

Servicetec rigorously follows the COPC metrics and delivers continuous improvement in Operational efficiency, Effectiveness and improved service delivery. Every process is well defined and each transaction is documented.

Multilingual Tech Support

The existing team supports 8 regional languages (English, Hindi, Tamil, Telugu, Malayalam, Kannada, Punjabi and Bengali.)